Applies to: Seclore Policy Server, Seclore HotFolder.
Symptoms & Error:
Error received when revoking license :
Whenever the OU Admin revokes the license of a user by following steps:
- Login as an OU admin
- Go to More > License > Issued License Tab
- Uncheck the License for the user and click on save.
Solution 1:
- Login to HotFolder Enterprise Manager.
- Select the HotFolder (from the left panel) of which the user is the owner.
- Click on Change Owner (on the right panel)
- A prompt to stop HotFolder Service will appear. Click on Yes.
- You will be redirected to browser where you need to select the owner.
- Select the Repository in which the new owner will be present.
- Enter any one of the field to search for the new owner and in the next screen select the user and click on Submit.
- After Selecting the user click on close
- A prompt will appear to close the Window. Click on Yes
- Click on Continue.
- A prompt will appear to confirm that all the files associated with this HotFolder will be attached to new owner. Click on Yes
Owner of the HotFolder will be changed.
Solution 2:
Login as System Administrator (Root Portal)
- Go to ConfigurationàHot Folder Cabinets.
- Check for the Hot Folders of which the user is the owner and change the owner.
- Follow the below steps for changing Hot Folder Owner
- Click on Setting Icon
- Click on Select Owner and search for the user to whom you want to transfer the ownership of the Hot Folder.
- Select the user and click on Save Owner.
Owner of the HotFolder will be changed.
Note: If you are not able to find the user in any of the HotFolder kindly check the virtual folder using the following steps:
- Login to the sysadmin portal as the root user
- Click on configuration >> App integration
- Select the setting button on the right side of each application
- Select the hotfolder here
- Change the owner using the steps provided in solution 2.
Owner of the HotFolder will be changed.
Need more help ?
Contact Seclore Support