Applies to: Seclore Policy Server, Seclore HotFolder.
Symptoms & Error:
Error received when revoking license :
Whenever the OU Admin revokes the license of a user by following steps:
- Login as an OU admin
- Go to More > License > Issued License Tab
- Uncheck the License for the user and click on save.
Solution 1:
- Login to HotFolder Enterprise Manager.
- Select the HotFolder (from the left panel) of which the user is the owner.
- Click on Change Owner (on the right panel)
- A prompt to stop HotFolder Service will appear. Click on Yes.
- You will be redirected to browser where you need to select the owner.
- Select the Repository in which the new owner will be present.
- Enter any one of the field to search for the new owner and in the next screen select the user and click on Submit.
- After Selecting the user click on close
- A prompt will appear to close the Window. Click on Yes
- Click on Continue.
- A prompt will appear to confirm that all the files associated with this HotFolder will be attached to new owner. Click on Yes
Owner of the HotFolder will be changed.
Solution 2:
Login as System Administrator (Root Portal)
- Go to ConfigurationàHot Folder Cabinets.
- Check for the Hot Folders of which the user is the owner and change the owner.
- Follow the below steps for changing Hot Folder Owner
- Click on Setting Icon
- Click on Select Owner and search for the user to whom you want to transfer the ownership of the Hot Folder.
Select the user and click on Save Owner.
Owner of the HotFolder will be changed.
Note: If you are not able to find the user in any of the HotFolder kindly check the virtual folder using the following steps:
- Login to the sysadmin portal as the root user
- Click on configuration >> App integration
- Select the setting button on the right side of each application
- Select the hotfolder here
Change the owner using the steps provided in solution 2.
Owner of the HotFolder will be changed.
Need more help ?
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