Applies to: Seclore Policy Server on Seclore managed cloud

Policy Server Error and troubleshooting steps:

Unable to log in to the Policy server URL

Policy Server and Active Directory communication Error 

Error: Internal Server Error 

Troubleshooting Steps:

  • Check the VPN tunnel status used to connect the Seclore Policy server is up and running.
  • Make sure you can ping the policy server IP address of the Active Directory server.
  • Make sure the Active Directory user ID used to authenticate is not blocked or the password has not expired.
  • Check if there were any changes made in the ISP
  • Try to initiate the traffic over the VPN tunnel and check if you can connect to the policy server.

Kindly follow other articles for troubleshooting VPN Issues.

AWS tunnel received DELETE for Phase 2 SA with SPI: xxxx

Trouble Logging into PS Despite Working VPN

AWS tunnel detected a pre-shared key mismatch with cgw: xxxx

Peer is not responsive - Declaring peer dead (DPD issue)

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