Troubleshoot Policy Server issue (Hosted on Seclore cloud)

Modified on: Fri, 29 Oct, 2021 at 3:44 PM

Applies to: Seclore Policy Server on Seclore managed cloud

Policy Server Error and troubleshooting steps:

Unable to log in to the Policy server URL

Policy Server and Active Directory communication Error

Error: Internal Server Error

Troubleshooting Steps:

Check the VPN tunnel status used to connect the Seclore Policy server is up and running.
Make sure you can ping the policy server IP address of the Active Directory server.
Make sure the Active Directory user ID used to authenticate is not blocked or the password has not expired.
Check if there were any changes made in the ISP
Try to initiate the traffic over the VPN tunnel and check if you can connect to the policy server.

Need more help?

Contact Seclore Support

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