Applies to: Seclore Policy Server


Message "User email id not found" is displayed while searching for a user or trying to add the account from Policy Server Portal.

E.g. while Adding Security Administrator, Adding Entities in Policy, etc.

  • Login as OU Admin.
  • Go to Configuration à Security Administrators >> Add Security Administrator >> Administrator name >> Type name or email.


  • Go to Policies Search >> Select a Policy >> Add Entities >> Type name or email.


Cause: This is an Expected Behavior.  Generally, this is observed for a AD user who is recently added and the Repository is not synchronized yet.

Solution 1: 

  • Login to Policy Server URL with the new user account. This will create a quick entry.

Solution 2: 

  • Right click on any file >> Seclore It.
  • Protect a file and add permissions to the new user. New user can try to open the file.


Solution 3:  

  • Manually sync the repository by:
  • Policy Server root portal >> Configuration >> Repositories

  • Select the Repository to see Repository Details.

  • Scroll down to the last and Click on Save.

  • This will update the repository and Synchronize with the DB.


Solution 4: 

  • AD gets synchronized on every Sunday. Post which all the new users will be seen in Seclore.

Need more help?
Contact Seclore Support
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