Applies to: Seclore Desktop Client
Symptoms & Error:
Desktop Client does not get upgraded to the newer version even after patches are placed on the PolicyServer.
Click here - How to check the patches placed on the PolicyServer
If an automatic Client upgrade is not happening, We have to manually initiate the upgrade process.
Manual upgrade steps:
If an automatic Client upgrade is not happening, We have to manually initiate the upgrade process. Please find the below steps for the manual upgrade.
1. Right Click on the lock icon and click on "Check for updates.." in the System Tray.
This should initiate the download of the patches. Once the download is completed there will be a prompt to restart the machine.
2. Post Restart
The patches should be applied (4 patches at a time) after the restart.
For Eg. If there are a total of 8 patches that need to be applied to be upgraded from the current version to the newer version then you will require two restarts for all the patches to get applied
Common Error while performing the upgrade:
1.PolicyServer URL Not Reachable:
If the patches are not getting downloaded after you click on "Check for Updates..", kindly check that PolicyServer URL is accessible from the system. In order to upgrade the client, the patches are downloaded from the Policy Server and hence the URL should be accessible from the browser.
Contact your IT Team if the URL is inaccessible
2. Upgrade Service not Running.
If you see the above error when you click on Check for Update, kindly right-click on the red lock icon and run "Repair Installation".
Need more help ?
Contact Seclore Support
email@example.com | Chat Live