Applies to: Seclore Windows Agent
Error:
Case 1:Policy Server accessibility.
- The above error may occur if the Policy Server URL is not reachable from default browser.
Resolution:
Connect with IT team and check the connectivity issue. Policy Server URL should be accessible from browser for Seclore Client to work seamlessly.
Case 2: SSL superimposition.
- In this scenario the above error is displayed even if policy server URL is accessible via browser.
- So we need to check the certificate chain on the browser using the below steps.
2.1: Check certificates in Edge Browser
a. Access the PS URL in Chrome Browser, click on the lock icon near Address bar and Click on "Connection is Secure"
b. Click on certificate Icon. 
c. Select the Details Tab and check the certificate chain
2.2: Check Certificates in Chrome Browser
a. Access the PS URL in Chrome Browser, click on the lock icon near Address bar and Click on "Connection is Secure"
b. Click on certificate is valid.
c. Select the Details Tab and check the certificate chain.
We should be able to see well known CA certificate (Root, Intermediate, Domain) as shown in above screenshot.
If Firewall or proxy certificate is displayed instead of the valid certificate, then the client would not be able to connect with the Policy server.
Resolution:
Kindly have the IT team whitelist the Policy Sever in Firewall and proxy so that the certificates are not superimposed.
Contact Seclore Support
