Pre-requisite: IE 11 and above is installed on the user’s machine.
Symptoms & Error:
Below are the different scenarios when following error is displayed
Case 1: Policy Server accessibility.
Case 2: SSL superimposition.
1. Access the PS URL via IE browser, click on the lock icon and select view certificate.
2. Select the Certification Path option and check the certificate.
We should be able to see well known CA certificate (Root, Intermediate, Domain) as shown in above screenshot.
If Firewall or proxy certificate is displayed instead of the valid certificate, then the client would not be able to connect with the Policy server.
Resolution: Kindly have the IT team whitelist the Policy Sever in Firewall and proxy so that the certificates are not superimposed.