Applies to: MAC Client
Pre-requisite: Latest Safari browser is installed on the user’s machine.
Symptoms & Error:
Below are the different scenarios when following error is displayed
Case 1: Policy Server accessibility.
- The above error may occur if the Policy Server URL is not reachable from Safari Browser.
Resolution: Connect with IT team and check the connectivity issue. Policy Server URL should be accessible from browser for Seclore Client to work seamlessly.
Case 2: SSL superimposition.
- In this scenario the above error is displayed even if policy server URL is accessible via browser.
- So we need to check the certificate chain on the browser using the below steps.
1. Access the PS URL via Safari browser, click on the lock icon and select show certificate certificate.
Proper Trusted certificate chain (Root, Intermediate, Domain) as shown in the above screenshot should be displayed.
If Firewall or proxy certificate is displayed instead of the valid certificate, then the client would not be able to connect with the Policy server.
Resolution: Kindly have the IT team whitelist the Policy Sever in Firewall and proxy so that the certificates are not superimposed.
Need more help ?
Contact Seclore Support
