Unable to Proceed. Sorry, this method of composing an email is not currently supported. Please compose your email using the 'New Email' button in Outlook.

Modified on: Wed, 3 Apr, 2024 at 4:36 PM

Error:

This error occurs when user tries to send an email with attachment or reply to an email.

Solution 1:

This error is fixed in Seclore Desktop Client version 3.19.9.0.
To resolve the error, it is suggested to upgrade the Desktop Client to latest version.

Solution 2:

In presence of Boldon James, this is an expected behavior when user right clicks on a document and select ‘Send to > Mail recipient' or
When Multiple instances of Outlook is opened this error can be seen.
To avoid the error, it is recommended to check in Task Manager if there are multiple instance of Outlook visible. Close all instances and open Outlook and try again.
Confirm if 'Hide When Minimized' is disabled which will help in validating number of Outlook Instances.
Relaunch the Outlook and check if the error exists.

Need more help ?

Contact Seclore Support

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