Symptoms & Error: 


User is unable to protect files or send protected emails, after assigning Protector License by System Administrator. Getting below error:


1] User does not have rights to protect the file.


2] License Error - Sorry, you can't use this feature yet, since you don't have a protector license.


Solution:


  • If the license is already assigned, it is suggested to wait for a few hours and try again. In some scenarios, if the user has attempted to protect a file before the user was assigned a license, it would take time to reflect the change.




 

Need more help? 

Contact Seclore Support

 support@seclore.com