Symptoms & Error: 


User is unable to protect files or send protected emails, after assigning Protector License by System Administrator. Getting below error:




Solution:


  • If the license is already assigned, It is suggested to wait for few hours and try again. In some scenarios, if the user has attempted to protect a file before user was assigned a license, it would take time to reflect the change.




 

Need more help? 

Contact Seclore Support

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